Shipping & Returns

WITHIN AUSTRALIA

Flat rate $8.95 for orders within Australia, arriving in 3-4 business days with tracking provided via email and text if you opt for it. We do have specials, like this week $60+ get free shipping :)

INTERNATIONAL

International order rates vary, depending on country. E.G Orders to New Zealand are flat rate $9.95 (normally $17.95 but we happily absorb some of the cost for you). All shipped same day and between 4 to 7 days. Alternatively, order Bakslap from Amazon USA or Amazon UK. Contact us at hello@bakslap.com in 30 days for returns or special requests. 

RETURNS & REFUND POLICY

If you’re in any way unsatisfied with our products, contact us at hello@bakslap.com within 14 days of your purchase to discuss & arrange a return. If we are unable to resolve your issue or further assist, we will process a refund (within 2 days). Once a returned item is received, we will issue a full refund same-day and you will be notified. Please follow product-use descriptions that appear on product packaging and our website. Following these will eliminate any chance of product breakage. Products purchased through a stockist can be returned to the retailer or if proof of purchase can be shared we will happily resolve any issue directly with you. Should you make an error when ordering online, we will gladly exchange your item for the item you intended to purchase once the item is returned. The returned item must be in its original saleable condition. Any return shipping and handling charges are at the sole expense and responsibility of the customer. International orders may be subject to additional shipping in order to return the purchase. Thank you.